Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to all subscriptions, Plans, day-packs and any other paid purchases made on Bistar, a streaming service operated by Technova Solutions(“Technova”, “we”, “us” or “our”). By completing a purchase on Bistar, you expressly acknowledge and agree to the terms of this Policy. This Policy forms part of, and must be read together with, our Terms of Use.

2. Scenarios Not Eligible for a Refund

Without limiting the generality of the foregoing, the following are expressly not grounds for a refund:

• you changed your mind, no longer need the subscription or are dissatisfied with the Service;
• partial usage, non-usage or limited usage of the Plan during the purchased period;
• accidental, mistaken, unintended, duplicate or repeat purchases made from your account;
• purchases made by any person using your account, device or credentials (authorised or otherwise);
• specific titles, movies, series, seasons, episodes or languages being unavailable, removed, replaced, geo-restricted or not meeting your expectations;
• buffering, playback issues, lower-than-expected quality, subtitle/audio issues or compatibility issues with your device, browser, operating system, network or internet service provider;
• temporary service interruptions, scheduled maintenance, unscheduled downtime, outages or disruptions caused by third parties;
• suspension or termination of your account by us for breach of our Terms of Use or applicable law;
• loss of access resulting from lost, changed or deactivated phone numbers, email addresses or devices;
• chargebacks, payment reversals or disputes initiated without first contacting us and obtaining a written resolution;
• any force-majeure event, including but not limited to natural disasters, power failures, telecom outages, cyber-attacks or government actions;
• any other reason not expressly required by applicable law.

3. Cancellation

You may cancel auto-renewal of any recurring subscription at any time from your account settings; cancellation prevents future charges but does not retroactively refund any amount already paid. Active subscriptions will continue to be available until the end of the period for which payment has been received, after which they will simply lapse. Day-based Plans expire automatically at the end of the purchased duration and cannot be cancelled for a refund mid-way.

4. Duplicate or Erroneous Charges

In the rare event of a duplicate charge attributable solely to a verified technical error on our side (for example, the same Plan charged twice for the same account in the same minute), you may write to us within seven (7) days of the transaction with full transaction details. Upon our investigation and sole determination that the charge was erroneous, we may, at our absolute discretion, issue a credit to your Bistar account (not a monetary refund) of an equivalent value. We are not obliged to issue any credit and no monetary refund will be made.

5. Failed Transactions

If an amount is debited from your account but your subscription is not activated within 24 hours due to a verified payment-gateway failure, the amount will be automatically reversed by your bank or the payment gateway as per their policies, typically within 5–10 business days. Such reversals are handled entirely by the payment gateway and the issuing bank; Technova does not process them and has no role, visibility or liability with respect to the timing or success of the reversal. You must take up any such issue directly with your bank or the payment gateway.

6. Chargebacks

Initiating a chargeback, payment dispute or reversal with your bank, card network or payment provider without first contacting us and following the process above is a material breach of our Terms of Use. We reserve the right to: (a) immediately and permanently terminate your account; (b) retain all amounts paid; (c) block you from future use of the Service; (d) recover from you all associated chargeback fees, investigation costs and legal expenses; and (e) report the dispute to credit bureaus, fraud databases and law-enforcement authorities.

7. Price Changes & Promotions

Plan prices, features and promotional offers may change at any time. Price changes will not apply retroactively to already-purchased Plans, and reductions in price after your purchase do not entitle you to a refund or credit of the difference. Promotional codes, discounts and offers are subject to their own terms and cannot be combined unless expressly stated.

8. Statutory Rights

Nothing in this Policy is intended to exclude or limit any right that cannot lawfully be excluded or limited under applicable law, including your rights under the Consumer Protection Act, 2019. Where a refund is required by non-excludable law, it will be limited to the minimum amount and scope required by that law. To the fullest extent permitted, all other refund claims are expressly waived.

9. How to Contact Us

For questions about this Policy or any payment matter, please email us at support@bistar.app. Please include your registered mobile number / email and the transaction reference. We will respond within a reasonable time, but a response does not imply or create any entitlement to a refund.