Terms of Use

These Terms of Use (“Terms”) form a legally binding agreement between you (“you”, “user” or “subscriber”) and Technova Solutions (“Technova”, “Company”, “we”, “us” or “our”), the operator of the Bistar streaming service, website, applications and related properties (collectively, the “Service”). By accessing, browsing, registering for, subscribing to or otherwise using the Service in any manner, you acknowledge that you have read, understood and irrevocably agree to be bound by these Terms, our Privacy Policy and our Refund Policy, each of which is incorporated herein by reference. If you do not agree, you must immediately cease all use of the Service.

1. Eligibility

The Service is intended solely for users who are eighteen (18) years of age or older and who are competent to enter into a binding contract under the Indian Contract Act, 1872. By using the Service you represent and warrant that you meet these requirements, that all information you provide is true, accurate, current and complete, and that your use of the Service does not violate any applicable law or regulation. We may refuse, suspend or terminate service to any person at our sole discretion, without notice and without liability.

2. Account & Security

You are solely responsible for maintaining the confidentiality of your account credentials, one-time passwords, devices and any activity that occurs under your account, whether authorised or not. You agree to notify us immediately of any unauthorised use. We are not liable for any loss or damage arising from your failure to safeguard your account, for SIM-swap, phishing, device compromise, credential sharing or any unauthorised access, regardless of cause.

3. Subscriptions & Billing

Access to premium content is available through day-based subscription packages (“Plans”). Plan prices, durations, features and entitlements are displayed at the time of purchase and may be changed at any time without prior notice. All payments are processed through third-party payment gateways and are subject to their terms. You authorise us (and our payment processors) to charge the full amount at the time of purchase. All amounts are inclusive of applicable taxes unless stated otherwise. Subscriptions activate immediately upon successful payment and expire automatically at the end of the purchased period. We do not offer free trials, grace periods or extensions unless expressly stated.

4. No Refunds

All sales are final. Once a Plan is purchased and payment is received, no refunds, returns, credits, chargebacks, cancellations, pro-rated reimbursements or exchanges of any kind will be issued, under any circumstances. This includes, without limitation, cases of partial usage, non-usage, dissatisfaction, technical issues, service interruption, content removal, device incompatibility, accidental purchases, duplicate purchases, loss of access, account termination or any other reason. Please review our Refund Policy before subscribing.

5. Licence to Use Content

Subject to these Terms and your active subscription, Technova grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to stream content made available on the Service for your private, non-commercial viewing only. All right, title and interest in the Service and all content (including video, audio, images, graphics, text, data, software, trademarks, logos and underlying code) are and shall remain the exclusive property of Technova, its licensors and content partners. No other rights are granted, whether by implication, estoppel or otherwise.

6. Prohibited Conduct

You agree not to, and not to permit any third party to:

• copy, record, download, reproduce, distribute, publicly display, perform or broadcast any content;
• circumvent, disable, tamper with or attempt to defeat any digital rights management, encryption, security or access-control measure;
• reverse-engineer, decompile, disassemble or derive the source code of any part of the Service;
• use automated tools, bots, scrapers, crawlers or any means to access, harvest or index the Service;
• share, resell, rent, lease, sublicense or otherwise commercialise your account or access;
• use the Service for any unlawful, infringing, defamatory, obscene, harmful, fraudulent or abusive purpose;
• upload or transmit any virus, malware or malicious code;
• impersonate any person or misrepresent your affiliation with any person or entity;
• interfere with, disrupt or overburden the Service or any connected network.

Any violation will result in immediate termination of your account and forfeiture of all amounts paid, and may be reported to the relevant authorities. You agree that we may pursue all available civil and criminal remedies.

7. User Content & Feedback

Any reviews, ratings, comments, suggestions or other material you submit (“User Content”) is non-confidential and non-proprietary. You hereby grant Technova a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable and transferable licence to use, reproduce, modify, adapt, publish, translate, distribute and exploit such User Content in any media, without any obligation or compensation to you. You are solely responsible for your User Content and we disclaim all liability in connection with it.

8. Third-Party Services

The Service integrates with and relies on third-party providers, including but not limited to payment gateways (e.g. PayU), communication providers (e.g. MSG91), identity providers (e.g. Google), cloud hosting, content-delivery networks and analytics platforms. Technova is not responsible for the acts, omissions, outages, errors, data handling, pricing or policies of any third party. Your use of such third-party services is governed by their respective terms, and we make no representation or warranty on their behalf.

9. Service Availability & Changes

The Service is provided on a commercially reasonable effort basis only. We do not guarantee uninterrupted, timely, secure, error-free or virus-free availability. We may, at any time and without notice, add, remove, modify, suspend, restrict or discontinue any part of the Service (including individual titles, features, plans, prices, devices or regions). We will have no liability to you or any third party for any such change, and no such change shall entitle you to any refund or compensation.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL CONTENT AND ALL RELATED MATERIALS ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TECHNOVA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, ACCURACY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS, OR THAT DEFECTS WILL BE CORRECTED. YOU ASSUME THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TECHNOVA SOLUTIONS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, CONTENT PARTNERS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, CONTENT, DEVICE DAMAGE, BUSINESS INTERRUPTION, PERSONAL INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, AND WHETHER OR NOT TECHNOVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO TECHNOVA DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR INR 1,000 (ONE THOUSAND RUPEES), WHICHEVER IS LOWER. THIS LIMITATION APPLIES EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Force Majeure

Technova shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, wars, terrorism, civil disturbances, strikes, labour disputes, government actions, regulatory changes, power failures, internet, hosting or telecommunication outages, cyber-attacks, data-centre failures or third-party service disruptions.

13. Indemnification

You agree to defend, indemnify and hold harmless Technova Solutions, its affiliates, officers, directors, employees, agents, licensors and partners from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use or misuse of the Service; (b) your breach of these Terms or any applicable law; (c) your User Content; or (d) your violation of any third-party rights.

14. Termination

We may suspend, restrict or terminate your access to the Service (in whole or in part) at any time, for any or no reason, with or without notice, including for any suspected violation of these Terms or any applicable law. Upon termination, your right to use the Service will cease immediately, and you will not be entitled to any refund of amounts paid. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification and dispute-resolution provisions) shall survive.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict-of-laws rules. Any dispute, controversy or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved amicably by written notice. Failing resolution within thirty (30) days, the dispute shall be finally settled by binding arbitration conducted by a sole arbitrator appointed by Technova, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be India, the language shall be English, and the award shall be final and binding. Subject to the foregoing, the courts at our registered office shall have exclusive jurisdiction. You waive any right to participate in a class action, class arbitration or representative proceeding.

16. Changes to these Terms

We may update these Terms at any time by posting the revised version on the Service. Changes are effective immediately upon posting. Your continued use of the Service after posting constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

17. Miscellaneous

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Technova regarding the Service and supersede all prior understandings. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force. Our failure to enforce any right or provision shall not be deemed a waiver. You may not assign these Terms without our prior written consent; we may assign freely. Notices to you may be delivered by email, in-app message or posting on the Service.

18. Contact

For any queries relating to these Terms, please write to us at support@bistar.app.